Product Support
How to make a claim
If your Solanzo product has a fault covered under warranty, email our team to open a case. We will acknowledge your claim and guide you through the next steps.
1
Gather your product details
Have the following ready so we can verify your cover and help faster:
- Product model and serial number
- Purchase date and place of purchase
- Clear description of the fault or performance issue
- Photos of the product label and any visible fault
2
Email our warranty team
Warranty Support Email
warranty@solanzo.eu
Use this address for all warranty claims and case updates.
3
We take it from there
We aim to acknowledge claims within 2 business days.